frequent questions
Frequently Asked Questions
Selecting home care for a loved one can be an overwhelming decision. You may face more questions than answers when searching for the right home care agency. Omega Ray Healthcare, which has assisted families across the country with compassionate and professional home care services since 1998, can answer the questions you need to make a decision that makes sense for your loved one and you. Omega Ray Healthcare also provides free home care consultations and assessments to help guide your process and give you peace of mind without any pressure.
- Recently, Philadelphia has enacted an ordinance that strengthens consumer protections. This ordinance focuses on preventing unfair and deceptive business practices.
- It grants the Philadelphia Law Department the authority to investigate and take legal action against businesses that engage in misleading or deceptive activities.
- This includes practices related to advertising, statements made about goods and services, and subscription terms.
- It’s important to note that this ordinance focuses on “unfair or deceptive trade practices” and not explicitly a comprehensive “consumer privacy act” like some state level legislation.
- There are ongoing discussions and legislative efforts regarding consumer privacy at the Pennsylvania state level. However, the legislative landscape is still developing.
- There are Pennsylvania state laws that protect consumers from mistreatment and unfair business practices. This includes laws that protect consumers from things like debt collection abuse, and deceptive advertising.
- Federal laws like the Fair Trade Commission Act (FTC Act) and others also provide consumer protections that apply in Philadelphia.
- Also laws like the TCPA (Telephone Consumer Protection Act), and the FDCPA (Fair Debt Collection Practices Act) are in place.
Below are some common questions families have asked about senior care. If you need more information or would like to speak with one of our helpful team members, please call 215-305-9701
What Services Do Omega Ray Healthcare’ Caregivers Provide?
Omega Ray Healthcare can provide dedicated companion care and personal care services to assist with everyday activities, so your loved one can preserve their independence while remaining comfortably and safely at home. Home care services include:
- Companionship
- Fall prevention
- Grooming, dressing, bathing, and toileting assistance
- Light housekeeping
- Medication reminders
- Meal preparation
- Mobility and transfer assistance
- Running errands
What Does “Aging In Place” Mean?
Aging in place refers to a person’s ability to safely grow old in their current residence — whether it is their own home, a family member’s home, or an assisted-living facility.
What Are The Benefits of In-Home Personal Care?
In addition to aging in place, a professional caregiver provides many benefits, including:
- A customized home care plan that reflects unique needs and requests
- Companionship and social interaction that reduces the risk of isolation and depression
- Flexibility to receive care when needed most
- Lower home care costs when compared to assisted living or nursing home care
- One-on-one, personalized care
- Peace of mind that your loved one is receiving compassionate care from a trusted professional
- Supervision and assistance that reduces the risk of falls, injuries, and other household accidents
How Is In-Home Personal Care Different Than Home Health Care?
Home health care is medical care provided in the home by a trained and certified medical professional, such as a nurse, physical therapist, or occupational therapist.
Omega Ray Healthcare’ caregivers do not provide medical care and will not assist with tasks such as administering medication or changing wound dressings. Non-medical home care services will provide your older adult with companionship and assistance with activities of daily living, such as grooming, dressing, toileting, light housekeeping, meal preparation, and errands.
Does Omega Ray Healthcare Provide Services in Assisted Living Facilities?
Yes, Omega Ray Healthcare does offer its services in assisted living facilities. Staff members at assisted living facilities tend to care for more than one older adult during each shift. Some families hire a professional caregiver to supplement the assistance provided by facility staff and, as needs change, increase the duration or frequency of care for your loved one.
A Omega Ray Healthcare’ caregiver provides additional support for your loved one to remain in their current residence with their current level of care for a more extended time. Professional caregivers can help the need for your loved one to move to another part of the facility where their independence is curtailed, and daily rates for care may be higher.
Can I Change the Home Care Schedule?
Yes, you can change or alter the home care schedule. The goal is to make the plan work for your family, not the agency. Although one week’s notice is asked for permanent schedule changes, Omega Ray Healthcare understands unexpected changes are sometimes necessary on short notice. Coordinators will do everything possible to ensure you get the schedule you need to accommodate emergencies.
Does Omega Ray Healthcare Care for People With Alzheimer’s Disease or Other Medical Conditions?
Although Omega Ray Healthcare’ caregivers do not provide medical care, they offer professional personal care services for older adults with Alzheimer’s disease and other medical conditions. If your older adult needs assistance with self-care tasks such as grooming, bathing, dressing, meal preparation, shopping/errands, and light housekeeping — or needs companionship and social interaction — an Omega Ray Healthcare’ caregiver can help.
Many Omega Ray Healthcare’ caregivers have personal or professional experience with Alzheimer’s care or other health conditions, and some have elected to pursue specialized care certifications from reputable industry organizations. Caregivers also have access to specialized training through Omega Ray Healthcare’ “Caregiver University” for conditions that include dementia, congestive heart failure, and diabetes. If a caregiver notices any problematics symptoms or changes in your loved one’s condition, they will alert a coordinator, who will contact you with information.
How Can I Get In Touch With My Local Omega Ray Healthcare Office?
Contact your nearest home care office or call 215-305-9701 with any home care questions.
How Do I Start Home Care Services With Omega Ray Healthcare?
The first step is to contact your local Omega Ray Healthcare office to schedule a free home care consultation with a care coordinator, who will meet with you to discuss your needs, answer your questions, and provide additional information about services.
If you hire an Omega Ray Healthcare’ in-home caregiver, the care coordinator will perform a complimentary home care assessment and develop a care plan that outlines the services for your loved one.
Omega Ray Healthcare will identify caregivers with the skills, personality, and availability to assist your loved one. You will then be able to meet the caregiver, and if you and your loved one approve, they will begin working for you.
What If I Would Like To Select A New Caregiver?
Omega Ray Healthcare believes successful home care starts with finding the right caregiver. A care coordinator will get to know your loved one and provide a personalized recommendation to match them with the right caregiver successfully.
An in-home caregiver can be an adjustment for older adults, and it can take time for your loved one and caregiver to get comfortable with each other. However, if — for any reason at any time — you feel the caregiver isn’t the right match, you can reach out to your coordinator to recommend another caregiver.
What If I No Longer Need Services?
If you no longer need services from a Omega Ray Healthcare’ caregiver, you can request a two-week notice to cancel. If you need to decrease the number of hours/days your loved one receives care, you can make permanent schedule changes with a one-week notice.